Decoding the customer: First impressions from a more granular approach to client typology

Decoding the customer: First impressions from a more granular approach to client typology

February 24, 2016 - 15:11 -- fernando.zarauz

The MAP Global Insights products attempt to consolidate and synthesise the learnings from MAP across the MAP pilot countries. The first of the MAP Global Insights products comprises five thematic cross-country Notes, based on the initial round of findings from the country diagnostic studies, which have been conducted in Thailand, Myanmar, Swaziland, Mozambique, Lesotho and Malawi.

NOTE 1 unpacks the target market segmentation approach that is central to the MAP methodology of putting the client at the core of the analysis. Note 1 provides a window into the emerging cross-country segments, and the implications for donors, policymakers and providers in this regard.

Insight series
Practice Area: 
Inclusive Finance
Document Date: 
Nov. 18, 2015
Document Download: 

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